Returns:
If for any reason you are not 100% satisfied with your purchase, just contact us at 716-860-3284 or sales@bikerbrand.com One of our customer service gurus will do everything possible to make things right.
Bottom line... If you don't love your t-shirt we'll take it back!
We want you to be happy with your order and your product.
We have a 100% satisfaction guarantee!
Here is what we need:
Your name
Order Number
Your address
Reason for exchange
Your original packing slip will contain all this information other than the reason for exchange.
Here is where to send it:
Bikerbrand
ATTN: Returns
431 Terrace Blvd.
Depew, New York 14043
Please include a short note explaining the reason for return (example: shirt too small or shirt too large)
Returns are accepted within 30-days of receiving your purchase. Returns must be in original condition. Unworn and unwashed.
Returns / Size Issues:
We are unable to send out an exchange for a different size. You can return the item for 100% refund of original merchandise price and then order the
correct size from the store.
Original shipping charges are not included in the refunded price.
Customer is responsible for return shipping costs for all returns because of size issues. This policy does not apply to damaged, poor quality or incorrect items received issues.
Returns / Damaged Products:
If you receive a damaged, poor quality or the wrong item we will send you out
another t-shirt once we receive a picture of the item.
There is no need to ship back damaged products. Just send us an email (sales@bikerbrand.com) with a picture of the damaged product along with your order number and we will issue a complete refund including original shipping charges.
If you have any questions about your purchase and how to return an item please call us at 716-860-3284 (9am - 5pm EST) or email: sales@bikerbrand.com